Everything you
want to know.
Booking, payments, planning and the day itself. Your contract has the full terms; here’s the plain-English version.
Booking & payments
How do I book?
Build your quote online, sign your contract and make your first payment. Your date is reserved once both are done. AV and photo & video are confirmed by our team first.
What are my payment options?
50% deposit to book, balance due 30 days before your event. Or a 0% payment plan: 3, 6, 9 or 12 equal card payments, with the last one at least 30 days before your event (for events 3+ months away). No interest, no fees.
How are payment plan dates worked out?
We count the whole months between your booking and 30 days before your event, then space your payments evenly in whole months on the same day of the month as your booking. If your event is far away, your plan may finish well before it. Every date is shown in your quote and on your invoice.
Is there a credit card fee?
Card payments carry a 3% processing supplement, except payments on a 0% payment plan or made through our online booking page. Interac e-Transfer and cash have no supplement.
Is HST included?
Prices are shown before HST. Your quote adds 14% HST so you always see the total.
Changes & cancellations
Can I move my date?
Yes. Ask us in writing. If our team is free on the new date, everything you have paid moves over to it. If the new date is within 6 months of your original date, your price stays the same; after that, our rates at the time apply.
What if I need to cancel?
Your 50% retainer reserves your date and our team, so it is not refundable once your contract is signed. If you cancel 60 days or more before your event, anything you have paid above the retainer is refunded and any remaining plan payments stop. If you cancel less than 60 days before, payments made are not refunded, and within 30 days of your event the full total is owed. If something unexpected comes up, talk to us first. We will always try to move your date instead.
What if I paid in advance on a plan?
Paying early never costs you more. If you cancel or postpone, your contract applies to everything you’ve paid, and anything above what we keep is refunded within 30 days.
Can I add things after booking?
Yes. Add services in your client login or ask our office. Changes need to be made at least 30 days before your event.
Planning
How do I plan my music and timeline?
Your online planner opens as soon as you book. Add must-plays, do-not-plays, your timeline and key moments. We send reminders along the way.
Can I talk to my DJ before the event?
Yes. Once your planner is complete, book an optional call with your DJ or our office.
When does my planner lock?
14 days before your event, so your team can prepare.
Can I choose my DJ?
Yes. Request your favourite when you book. If something unforeseen happens, an equally experienced True North DJ steps in.
On the day
When does my time start?
When guests arrive in the DJ’s room. Setup happens before that and isn’t counted.
What if we want to keep going?
Extra DJ time is $200 per hour. Booth time is $150 per hour per booth. It shows as its own line on your invoice.
What space and power do you need?
A 6′ table space for the DJ near power, and a 10′ × 10′ space near an outlet for each booth. Tell us about outdoor or low-power spaces and we’ll bring a generator.
Do our team members need a meal?
Yes, please. If your DJ, AV technician or photo booth host is working through dinner (playing background music or running service before and after the meal), we ask that they be included in the meal plan, with a meal served at their station. Photo and video teams covering 6 hours or more need a meal for each team member.
Travel & supplements
Do you charge for travel?
Free for venues within 30 minutes of our Bedford office. Further out, $1 per km each way, counted from our office, calculated from your venue when you build your quote.
Are there holiday supplements?
New Year’s Eve has a $500 supplement and statutory holidays a $300 supplement.
Do you need an early setup?
Early setup is available when your venue needs us in before the day starts. It’s added to your quote.